PC Support Specialist II - 2950

Maine Maritime Academy

Job Description

Staff, Support & Professional Position

Job Title:  PC Support Specialist II                            Date:  August, 2008

Job Code:  295

STATEMENT OF THE JOB

Employee is responsible for second tier operation, installation and troubleshooting of Academy computer hardware and software and also serves as additional resource for the Help Desk function.

DUTIES OF THE JOB

1.                  Fulfills all portions of PC Support Specialist job requirements as needed.

2.                  Serves as lead technician for all Campus Service Provider agreements.

3.                  Provides assistance with network maintenance and troubleshooting (in collaboration with the Network Support Manager).

4.                  Assist with data center maintenance including (but not limited to) SAN, servers, and various appliances.

5.                  Responsible for applications system support duties as assigned including (but not limited to) security, unified messaging, email.

6.                  Provides support for specialized non-standard hardware items such as security hand scanners, network cameras, and other assorted network based devices.

7.                  Responsible for all aspects of enterprise print management.

8.                  Assists with packaging and distribution of Academy software packages.

9.                  Assists with imaging and deployment of operating systems and patch management.

10.              May supervise student and/or regular Academy employees.

This job description reflects the general duties of the job but is not a detailed description of all duties, which may be inherent to the position.  The Academy may assign reasonably related additional duties to individual employees consistent with policy and collective bargaining agreements.

MAINE MARITIME ACADEMY

JOB TITLE:  PC Support Specialist II                                    JOB CODE #:   295

WAGE GRADE:   18                                                          TOTAL POINTS: 434