Network Support Specialist - 2761

Maine Maritime Academy

Job Description

Staff, Support & Professional

Job Title:  Network Support Specialist                                   Date: August, 2011

Job Code:  2761

STATEMENT OF THE JOB

Employee is primarily responsible for day to day support of the Voice Over Internet Protocol (VOIP) system as well as assisting with the maintenance of all aspects of the MMA campus network hardware infrastructure, software and systems.

DUTIES OF THE JOB

1)      Provides support for the VOIP system.

2)      Provides assistance with network maintenance and troubleshooting (in

collaboration with the Network Support Manager).

3)      Responsible for the resolution of network related help desk tickets and issues.

4)      Provides support for network hardware, software and systems.

5)      Assists with the planning and coordinating of network cabling and installation.

6)      Supports audio visual systems as directed.

7)      Assists with directing maintenance, server patching and modifications, as well as back-up and disaster testing, maintenance, and data recovery.

8)      May supervise student and/or regular Academy employees.

This job description reflects the general duties of the job but is not a detailed description of all duties, which may be inherent to the position.  The Academy may assign reasonably related additional duties to individual employees consistent with policy and collective bargaining agreements.

MAINE MARITIME ACADEMY

JOB TITLE:  Network Support Specialist                                  JOB CODE #: 2761

WAGE GRADE:   18                                                          TOTAL POINTS: 434